WowMake products are made to order and often personalized with your design or a creator’s design. This policy explains when we can offer replacements, refunds, or store credit.
1. POD vs. MOD orders
This policy applies differently depending on how your item was produced. For print-on-demand (POD) items sold by WowMake, the remedies below apply directly, and WowMake handles the claim.
MOD marketplace items are made, packaged, and shipped by an independent maker. For MOD orders, contact WowMake support as described below; we will coordinate with the maker on your behalf, but production and shipping responsibility rests with the maker, and remedy timelines may vary based on the maker's response.
2. General principle
Because each item is produced after you place an order, we generally cannot accept returns for buyer’s remorse, incorrect size selection, or design choices you approved at checkout. Please review mockups, sizing charts, and shipping addresses carefully before purchasing.
3. When you may qualify for a remedy
- The item arrived damaged, defective, or with a clear production flaw.
- You received the wrong product, size, or color due to a fulfillment error.
- The package is lost in transit and the carrier confirms loss after the stated investigation window.
- Print quality materially differs from the approved production file (e.g., misprint, severe color shift not caused by monitor calibration).
4. What is usually not covered
- Incorrect shipping address entered at checkout.
- Normal variations in color, placement, or fabric texture inherent to DTG, embroidery, or sublimation.
- Items damaged after delivery or washed contrary to care instructions.
- Digital goods, gift cards, or successfully delivered downloadable assets.
- Orders rejected because of intellectual-property complaints about uploaded artwork.
5. Reporting window
Contact us within 30 days of the delivery date shown by the carrier (or within 30 days of the expected delivery date if marked lost). Include your order number, photos of the issue, and photos of the packaging if damaged in transit.
6. How to start a claim
- Email [email protected] or call our support line listed on the Contact page.
- Include order number, item name, and clear photos of the problem.
- Do not destroy the item until we confirm next steps; we may ask you to return or donate it.
- We will review your claim and respond within 5–7 business days.
7. Remedies we may offer
- Free replacement shipped to the original address.
- Partial or full refund to the original payment method.
- Store credit if a replacement cannot be produced or you prefer credit.
- Refund of shipping fees when the entire order was unusable due to our error.
8. Cancellations
Orders enter production quickly. If production has not started, we will attempt cancellation; once production begins, cancellation is usually not possible. Contact support immediately if you placed an order in error.
9. Chargebacks
Please contact us before filing a payment dispute so we can resolve the issue directly. Unwarranted chargebacks may lead to account suspension.
10. Governing language
The English language version of this Returns & Refunds policy is the governing version. Translations are provided for convenience only. If a translation conflicts with the English text, the English text controls.